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FAQ

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Carebox Healthcare Solutions LLP

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sales@careboxhealthcare.com

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You can also drop a message in the chat box on the website, where an AI assistant will assist you with your queries.

Tap on the ‘Demo’ tab mentioned on the banner. Fill up the form with your interest and details, and the company will contact you to schedule a demo. You can also directly contact info@careboxhealthcare.com 

At CareBox, we would be delighted to guide you through all aspects of our healthcare solutions, from functionality and user experience to customization options, support, and training. We’ll help you explore pricing and licensing, ensure compliance with security regulations, and demonstrate the effectiveness and benefits our solution can bring to your healthcare needs. Whatever your requirements are, we are here to support you every step of the way. 

One of our expert executives will either visit your location to oversee the installation of software or provide remote support to guide your team through the process.  

Yes, our software is made to be completely compatible with both Windows and Mac operating systems. We ensure the software works seamlessly across multiple platforms so users can access it regardless of their preferred OS. If you need specific customization for one platform over another, we can tailor the solution to meet your needs. 

Yes! It can be used on multiple devices, including smartphones, tablets, and desktops. It can be optimized for seamless use on various platforms, ensuring that healthcare professionals and patients can access data and services anywhere and anytime on their preferred devices.  

Our system is password-protected to ensure that only authorized users can access it. In addition to password protection, we implement multi-factor authentication (MFA) for an added layer of security. It requires users to verify their identity through an additional method, such as a one-time code or biometric authentication, further protecting patient data from unauthorized access.

It’s user-friendly software with an easy-to-navigate interface to ensure that our healthcare professionals can access patient data efficiently without any technical difficulties. Our design process involves user feedback and testing to create a system that minimizes complexity and enhances productivity. Additionally, we offer comprehensive training and support to ensure that users can quickly become comfortable with the software and maximize its features.

The staff can quickly learn and navigate the system, as the intuitive interface and workflows make it easy for users to understand key functions without extensive training. To further support the staff, we offer comprehensive training programs, guided tutorials, and interactive support tools. Our self-help features like tooltips and in-app guidance, help users find the information they need in real time. With these resources, most staff members can become proficient with the software quickly and confidently.

You can sign up for our email newsletters, push notifications of our app, and SMS alerts that notify you directly about our new products and deals. 

We provide various services, including Software, Technology, and Consulting, to help healthcare organizations and professionals improve efficiency and patient care.

· Electronic Health Records (EHR) stores patient’s medical history, prescriptions and doctor visits, while providing payment and invoicing options.

· Hospital Management Systems (HMS) also known as Hospital Information System (HIS) automates financial, administrative and clinical processes.

· Telemedicine Software: allows doctors and nurses to provide care to patients remotely.

· Practice Management Software: helps manage the daily operations of a medical practice.

· Patient Relationship Management (PRM): Helps healthcare providers engage with patients through secure messaging and appointment management.

You can reach us through our official email or contact our executive, who initially helped you with the installation process. Our expert executive will guide you with all the technical challenges that healthcare management deals with.

You can sign up for our email newsletters, push notifications of our app, and SMS alerts that notify you directly about our new products and deals.

Yes! It can absolutely integrate with other software and devices, allowing for smooth data sharing and improved patient care by connecting various IT systems, applications, and medical devices within a healthcare organization. It helps in reducing manual data entry, enhances workflow efficiency, enables real-time access to patient information, and improves decision-making quality

It essentially does with (EDI) Electronic Data Interchange that allows secure data exchange of patient information between various healthcare entities like hospitals, insurance companies, and labs by utilizing established message formats and encryption protocols. It ensures the confidentiality of data while complying with regulatory requirements.

Patient data security is our top priority. Our healthcare software adheres to the strictest security standards and regulations, to ensure that patient information is protected. We implement robust data encryption (both in transit and at rest), secure authentication methods (like multi-factor authentication), and role-based access controls to ensure that only authorized personnel can access sensitive data. We also maintain audit logs tracking access to patient data and conduct regular security audits to identify and address potential vulnerabilities. Our software provides a high level of security, helping to safeguard patient confidentiality and maintain trust.

Our software is designed to meet and exceed industry standards and regulatory requirements, ensuring the highest data protection and privacy. We implement strong security measures like data encryption, access controls, audit trails, and regular security audits. Our system also incorporates role-based access control (RBAC) to limit data access to authorized personnel based on their roles and responsibilities. Additionally, we stay up-to-date with evolving standards and continuously update our security protocols to adapt to new threats and regulatory changes.

Patients can easily reschedule or cancel their appointments through the patient portal or mobile app, depending on the system used. Simply log in to the portal or app, navigate to the Appointments section, and select the option to reschedule or cancel an existing appointment. In some cases, patients may also receive reminders via email or SMS with links to manage their appointments directly. If further assistance is needed, patients can contact the office staff through the portal or via phone.

Yes, the patients can book appointments for their family members by logging into their account, selecting – the ‘Book for a Family Member’ Option, providing

details, choosing the appointment type, select the date & time to confirm the appointment.

We deliver invoices to hospitals through our Hospital Management System (HMS) or our dedicated billing software, allowing smooth integration with the hospital’s existing data. Our system automates the delivery of invoices directly to the hospital’s financial department via email or a secure online portal, eliminating the need for manual data entry and paper invoices.

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